Privacy Policy
Notice Clause
Effective Date: Nov. 06, 2024
Update Date: Oct. 28, 2025
Notice Clause
Your trust is of utmost importance to us. We deeply understand the importance of user information security and will take security protection measures in accordance with legal and regulatory requirements to ensure the security and controllability of your user information. In light of this, GPUGEEK (or “we”) has established this Privacy Policy (hereinafter referred to as the “Policy”) and hereby reminds you:
Your trust is of utmost importance to us. We deeply understand the importance of your personal information. This policy has been formulated in accordance with the Personal Information Protection Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications, the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). Please read this policy in conjunction with our accompanying User Service Agreement.
Before using any services on the GPUGEEK website, please carefully read and thoroughly understand this Privacy Policy. Only use the relevant products and services after confirming that you fully understand and agree to it. Once you begin using GPUGEEK's services, you will be deemed to have accepted and acknowledged the contents of this policy. If you have any questions, comments or suggestions regarding the contents of this policy, you can contact us through GPUGEEK's support ticket system, GPUGEEK's WeChat official account or customer service hotline.
Definition
GPUGEEK Website: Refers to the official GPUGEEK website (domain name: gpugeek.com).
User Information: Refers to user registration information you submit or GPUGEEK collects when registering a GPUGEEK website account, using GPUGEEK services, and when GPUGEEK provides services to you. This includes information such as name and contact information. See Section 2 of this Privacy Policy for details.
Personal Information: Refers to various information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding anonymized information.
Sensitive Personal Information: Refers to personal information that, if leaked or illegally used, could easily infringe upon the personal dignity of a natural person or endanger their personal or property safety. This includes biometric (facial) recognition data, religious beliefs, specific identity information, medical and health information, financial account information, location tracking information and personal information of minors under the age of fourteen.
Anonymization: Refers to the process by which personal information is processed to the point that it cannot identify a specific natural person and cannot be restored.
Business Data: Unlike user information, this refers to data uploaded, downloaded and distributed by GPUGEEK users using GPUGEEK's services and processed through GPUGEEK's technical services.
This policy consists of two parts: (I) General Terms and (II) Special Terms.
(a) The terms in the “General Terms” apply to GPUGEEK Global Cloud users located in any other jurisdiction besides Mainland China.
(b) The “Special Terms,” as part of this policy, contain terms applicable only to specific jurisdictions where GPUGEEK Global Cloud provides products and/or services. To avoid ambiguity, the contents of these Special Terms apply only to GPUGEEK global cloud users within the specific jurisdictions described herein.
In the event of any inconsistency between the General Terms and Special Terms, the Special Terms shall prevail to the extent necessary.
This policy will help you understand the following:
Part One: General Terms
I. Scope of Application
II. How We Collect and Use Your User Information
III. How We Share, Transfer and Publicly Disclose Your User Information
IV. User Business Data and Public Information
V. How You Can Manage Your User Information
VI. How We Use Cookies and Similar Technologies
VII. How We Protect and Store Your User Information
VIII. Special Provisions Regarding Minor User Information
IX. Updates to the Privacy Policy
X. How to Contact Us
XI. Other
Part Two: Special Terms
Part One: General Terms
I. Scope of Application
1.1 This Privacy Policy applies to all services provided to you through the GPUGEEK website. Services include providing you with page browsing and website login services, as well as technical services provided to you through the GPUGEEK website.
1.2 This Privacy Policy does not apply to services provided to you by other third parties. The processing and protection of your information shall be governed by the privacy policies or similar documents of such third parties. We assume no legal responsibility for any improper use or disclosure of information provided by you by any third party.
1.3 It should be specifically noted that, as a GPUGEEK user, if you utilize GPUGEEK's technical services to provide services to your users, since your business data belongs to you, you should separately agree on a privacy policy with your users.
II. How We Collect and Use Your User Information
We will follow the principles of legitimacy, legality and necessity to collect and use your personal information that you voluntarily provide during your use of our services or that is generated as a result of your use of our products and/or services for the following purposes as described in this policy. If we intend to use your personal information for purposes not specified in this policy, or to use information already collected for other purposes based on a specific objective, we will inform you in a reasonable manner and obtain your consent again before using it. You can view details through [Top of Homepage—Help Documentation—Privacy Agreement]. Because different users may choose different products and/or services, the types and scope of information collected and used may vary. Please refer to the specific product and/or service functions for details.
This Privacy Policy may contain sensitive personal information, primarily used for registration, login, real-name authentication, invoice application and ticket application functions. This information, after being combined, correlated and analyzed, may generate highly sensitive information. Unauthorized viewing or alteration of this information could seriously endanger your personal information security and property security. The sensitive personal information referred to in this clause includes:
(1) Basic identity information: including user name, contact information (mobile number and email address), company name, and the type, number, validity period, and photocopies of both sides of the user's valid ID document, as well as facial recognition information (used to complete real-name authentication).
(2) Network identity information: including system account, IP address and email address.
(3) Personal payment information and invoice information: payment information includes bank account information.
2.1 How GPUGEEK Collects Your Personal Information
2.1.1 User Registration: When you create an account on the GPUGEEK website, you must provide us with an account name, set and confirm your login password, and provide your mobile number within the People's Republic of China. The mobile number you submit will be used to receive verification codes during registration, account binding and password retrieval. It will also serve as one of your designated contact methods with GPUGEEK for receiving relevant business notifications (such as new product launches, service changes and service-related notifications). If you refuse to provide the aforementioned information, you will not be able to register a GPUGEEK account, but this will not affect your ability to browse GPUGEEK web pages or product introductions.
2.1.2 Real-Name Authentication: According to the laws of the People's Republic of China, when using specific technical services, you must provide your real identity information through your account. If you are conducting the real-name authentication through enterprise authentication, you shall submit your enterprise name, enterprise type, social credit code, business license image and legal representative's identity information (including the legal representative's name, mobile phone number, ID card number, and images of the front and back of the ID card) to GPUGEEK. The enterprise information you provide will only be used by GPUGEEK to verify your real-name authentication.
If you are conducting the real-name verification through the membership authentication method, you must submit your full name, mobile phone number and ID number to GPUGEEK, and upload photos of the front and back of your ID card to verify your identity information. The membership information you provide will only be used by GPUGEEK to verify your identity during the real-name authentication process.
If you are conducting the real-name verification through the student authentication method, you must submit your full name, student ID number, mobile phone number and ID card number to GPUGEEK, and upload photos of the front and back of your student ID card, or verify your identity by receiving or replying to our verification email through an email address with the school's domain name suffix provided by your school. The membership information you provide will only be used by GPUGEEK to verify your identity during the real-name authentication process.
During the aforementioned real-name authentication process, if you are using facial recognition for authentication, you shall also provide biometric information about your facial features and authorize us to verify the information through a nationally recognized and trusted identity authentication agency. Please be aware that we will only use the aforementioned information to verify your identity and record and store the verification results, and will not store such sensitive personal information for any other purpose not explicitly authorized by you.
You acknowledge and understand that the identification document information, along with your chosen identity verification method, Alipay account information, bank account information, or biometric information such as facial features, are all necessary for verifying your true identity as required by law.
The above information contains your sensitive personal information, and its leakage or illegal use may result in infringement of your personal dignity or harm to your personal safety and property. Please carefully consider which method of identity verification you will use. However, if you refuse to provide us with any of the aforementioned identity verification information, we will be unable to verify your true identity and provide you with the corresponding technical services.
2.1.3 Service Subscription: If you are a user of computility machines on the GPUGEEK platform, to help you complete order payments, ensure the security of your transactions, and fulfill contractual obligations, we need to collect your transaction-related information when you purchase products and/or services. This includes product and/or service information, transaction amount, order time, order number, order status, payment method, payment transaction number, payment status, and other necessary information required by anti-money laundering laws.
2.1.5 Security Settings: When using the security settings service, to protect the security of your GPUGEEK account information, we may need to collect your account name and mobile phone number when you modify your personal information in the operation protection settings.
2.1.6 Log Information: When you use the services provided by our website or client, we will automatically collect detailed information about your usage of our services, including your IP address, browser type, language used as well as access date and time, which is saved as network logs.
2.1.7 Message Reception: After registering your GPUGEEK account, you can submit or modify message recipient information, including mobile phone number and WeChat notifications, in "[Console] - [Account Center] - [Notification Settings]". GPUGEEK can use the information above to send you product messages, account fund messages, or to conduct business communication with you.
2.1.8 Customer Service: When you request support or service from us through ticket or customer service hotline, etc., we may need to collect your name or account information, email address, mobile phone number, as well as your consultation records, your cloud service operation and maintenance logs, resource information (such as service resource names, configuration information, etc.), and content you actively submit to us (such as text, images and videos).
2.1.9 Invoice Request: After you complete the registration of your GPUGEEK account, when we provide specific services and issue you an invoice, you must provide true, accurate and valid information, which may include the invoice title, invoice type, unified social credit code, bank name, basic account number, company registered address and telephone number. If you do not provide the aforementioned information, you will not be able to complete the invoice request.
2.1.10 To the extent permitted by law, we may also obtain your personal information from third parties or other legally available public channels, within the scope of your authorization and consent. For example, to enable us to promptly obtain and confirm the progress and status of your order payment, and to provide you with after-sales and dispute resolution services, you agree that we may collect information related to payment progress from your chosen trading partner or other financial institution.
2.1.11 When providing you with business functions or specific services, we will collect, use, store, provide to third parties, and protect your user information in accordance with this policy and the corresponding product service agreement; **If we collect your user information beyond what is stipulated in this policy and the corresponding product service agreement, we will explain the scope and purpose of the information collection to you separately and obtain your consent before collecting the information necessary to provide the corresponding service;** If you choose not to provide the aforementioned information, it will affect your use of the corresponding product, but it will not affect your use of the basic functions of the GPUGEEK website and other products.
2.2 How We Use Your User Information
We use the user information you submit and that we collect for the following purposes:
2.2.1 Account registration, login, identity verification and authorization. With your consent or as necessary to fulfill the contracts we have entered into with you, when you use GPUGEEK services, we provide you with account registration, login, identity verification and access control to protect the security of your account and services.
2.2.2 Contact and Communication. To provide you with services, we will send you notification messages via email or telephone, such as product updates, account balance notifications or conduct business communications.
2.2.3 Fulfilling Our Contractual Obligations to You. This includes fulfilling your transaction or service requests, including placing orders, requesting changes or providing requested information (such as materials related to the service), delivering, activating, or verifying services; providing technical support; and enhancing service security.
2.2.4 Responding to your interactions. When you visit our website or contact us with any questions or service information (such as providing technical support, offering feedback, suggestions, or inquiries), we will respond to your inquiries, comments or suggestions.
2.2.5 Conducting internal audits, data analysis, and research to improve our products and services. We may design, develop and promote new products and services based on user information statistics; we will collect statistics on the usage of our services and may share this statistical information with the public or third parties, but this statistical information does not contain any personally identifiable information.
2.2.6 Protecting the information technology security of our products, services and users. To enhance the security of your use of services provided by us and our affiliates and partners, ensure a secure operating environment and identify abnormal account status, protect the personal and property safety of you or other users or the public from harm, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks and network intrusions, and more accurately identify violations of laws and regulations or GPUGEEK related agreements and rules, we may use your membership information and integrate device information, relevant network logs and information legally shared by our affiliates and partners to assess your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis and handling measures in accordance with the law.
2.2.7 Comply with and implement applicable legal requirements or relevant industry standards. If the law stipulates the real-name authentication, the information collected, including ID card numbers, will only be used for real-name authentication purposes and will not be used for other purposes.
2.2.8 Other uses with your permission.
2.3 You fully understand that, in accordance with applicable laws, we may collect and use your personal information without obtaining your authorization or consent in the following circumstances:
2.3.1 Matters involving national security and interests, and public interests.
2.3.2 As necessary to perform our statutory duties or obligations or to respond to instructions from government authorities.
2.3.3 As necessary for you to enter into and perform the agreement or other written document as a party to it.
2.3.4 As necessary to respond to public health emergencies or in emergency situations to protect your life, health and property safety and that of others.
2.3.5 Process your personal information that you have voluntarily disclosed to the public within a reasonable scope.
2.3.6 Process your personal information collected from legally publicly disclosed information (such as legitimate news reports, government information disclosure, etc.) within a reasonable scope.
2.3.7 Other circumstances stipulated by laws and regulations.
III. How we share, transfer, and publicly disclose your user information
3.1 Sharing
We will not share your user information with other organizations and individuals, except in the following circumstances:
3.1.1 Sharing with explicit consent: We will share your user information with other parties after obtaining your explicit consent;
3.1.2 Sharing personal information that is necessary for fulfilling the relevant agreements (including agreements and platform rules) and other legal documents you have signed with us;
3.1.3 Sharing under legal circumstances: We may share your user information with external parties in accordance with laws and regulations, the needs of litigation or arbitration, or as required by administrative or judicial authorities in accordance with the law;
3.1.4 Necessary sharing with our affiliates: We may share your personal information with our affiliates. We will only share necessary personal information, and such sharing will be subject to the purposes stated in this policy. If an affiliated company needs to change the purpose of processing your personal information, it will obtain your authorization and consent again.
3.1.5 Sharing with Authorized Partners: We may entrust trusted partners to provide services, and therefore we may share some of your user information with our partners to provide better customer service and optimize user experience. We will only share your user information for legitimate, proper, necessary, specific and explicit purposes, and will only share the user information necessary to provide services. Our partners are not authorized to use the shared user information for any other purpose. Our partners may have their own independent privacy policies and user agreements. We recommend that you read and comply with the user agreements and privacy policies of third parties.
Currently, our authorized partners include the following types: suppliers, service providers, payment authorized partners and other partners. We send information to suppliers, service providers, authorized payment partners and other partners who support our business. This support includes providing basic technical services, professional services such as consulting and analysis, and providing your account information, order information, payment account information and other necessary information to complete the payment to third-party authorized payment partners.
3.2 Transfer
We will not transfer your user information to any company, organization or individual, except in the following circumstances:
3.2.1 Transfer with explicit consent: We will transfer your user information to other parties after obtaining your explicit consent;
3.2.2 Based on your own requirements;
3.2.3 Provided as necessary in accordance with applicable laws and regulations, legal procedures, or mandatory administrative or judicial requirements.
3.2.4 In the event of a merger, acquisition or bankruptcy liquidation of GPUGEEK with other legal entities, or other situations involving mergers, acquisitions or bankruptcy liquidation, if user information is transferred, we will require the new company or organization holding your user information to continue to be bound by this policy; otherwise, we will require the company, organization or individual to obtain your authorization and consent again. In the event of bankruptcy and the absence of a successor, we will delete the data in accordance with the law.
3.3 Public Disclosure
We will only disclose your user information in the following circumstances:
3.3.1 With your explicit consent or based on your active choice, we may publicly disclose your user information;
3.3.2 If we are required by law, regulation, or a mandatory administrative or judicial request to provide your personal information, we may publicly disclose your user information in accordance with the requested type of personal information and disclosure method.
3.4 Exceptions to obtaining prior authorization and consent when sharing, transferring or publicly disclosing user information
In the following circumstances, sharing, transferring or publicly disclosing your user information does not require your prior authorization or consent:
3.4.1 Those related to national security and defense security;
3.4.2 Those related to public safety, public health or major public interests;
3.4.3 Those related to criminal investigation, prosecution, trial and execution of judgments;
3.4.4 For the purpose of protecting your or other individuals' vital legitimate rights and interests, such as life and property, but where obtaining their consent is difficult;
3.4.5 Personal information that you have voluntarily disclosed to the public;
3.4.6 Collecting personal information from legally publicly disclosed information, such as legitimate news reports and government information disclosure channels.
3.4.7 As necessary to perform our statutory duties or obligations or to respond to instructions from government authorities.
IV. User Business Data and Public Information
Unlike your user information, GPUGEEK will process user business data in the following way:
4.1 The data you process, store, upload, download, distribute or otherwise manipulate through the services provided by GPUGEEK is your user business data, and you have full ownership of it. As a cloud service provider, GPUGEEK will only process your business data in strict accordance with your instructions, and will not use or disclose your business data in any unauthorized manner except as agreed upon with you or as required by explicit laws and regulations.
4.2 You are responsible for the source and content of your user business data. GPUGEEK reminds you to carefully judge the legality of the data source and content. You shall bear all consequences and responsibilities arising from any violation of laws, regulations, departmental rules or national policies by your user business data.
4.3 As agreed upon by you and GPUGEEK, GPUGEEK will store user business data in data centers with data storage qualifications and capabilities. GPUGEEK is committed to user security and protects user data stored on the GPUGEEK platform in accordance with applicable laws.
V. How do you manage your user information
5.1 Query, Correction and Supplementation You can log in to the GPUGEEK website "Console - Account Center" to query and manage the basic business information (basic information) and the contact information submitted when using GPUGEEK services.
5.2 Copy After completing the information inquiry through the channels listed in Section 5.1, you may copy your personal information.
5.3. Delete
5.3.1 You can submit a ticket through the GPUGEEK website under "Console - Tickets - Create Ticket - Account Tickets - Others". We will assist you in deleting some of the submitted information or deleting all information in your GPUGEEK account by canceling your account, unless otherwise stipulated by laws, regulations or industry regulatory rules.
5.3.2 In the following situations, you can contact us using the contact information disclosed in this policy to request the deletion of your user information:
(1) If our actions in processing user information violate laws and regulations;
(2) We collect and use your user information without obtaining your explicit consent;
(3) If our processing of your personal information seriously violates our agreement with you.
5.3.3 After you or we assist you in deleting the relevant information, due to applicable laws and security technology restrictions, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.
5.4. Changing or withdrawing the scope of authorization
5.4.1 You can submit a ticket through the GPUGEEK website under "Console - Ticket List - Create Ticket - Account Ticket - Other". We will assist you in modifying or withdrawing the scope of your authorization for us to collect and process your personal information. However, please note that for some types of personal information, such as information necessary to implement the basic functions of GPUGEEK or information necessary for us to fulfill our obligations under laws and regulations, we may not be able to respond to your request to modify the scope of authorization.
5.4.2. Once you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect our previous processing of personal information that we have already carried out based on your authorization.
5.5. Cancellation
5.5.1. You can submit an account cancellation request through the GPUGEEK website under "Console - Ticket List - Create Ticket - Account Ticket - Other". We will assist you in canceling your account.
5.5.2. After you voluntarily cancel your account, we will cease providing you with products or services and will delete or anonymize your personal information in accordance with applicable laws.
5.6. How to respond to your rights claims
For security purposes, you may need to provide a written request or otherwise prove your identity. We may require you to verify your identity before processing your request. We will respond within fifteen days.
5.7. Exceptions to responding to your rights claims:
5.7.1 Related to our compliance with legal and regulatory obligations.
5.7.2 Directly related to national security and defense security.
5.7.3 Directly related to public safety, public health and major public interests.
5.7.4 Directly related to criminal investigation, prosecution, trial and execution of judgments.
5.7.5 Where there is sufficient evidence indicating that you or another personal information subject has acted with malicious intent or abused your rights.
5.7.6 For the purpose of protecting your or other personal information subjects' vital legitimate rights and interests, such as life and property, but when it is difficult to obtain their authorization and consent.
5.7.7 Where responding to your or other personal information subjects' requests would cause serious damage to the legitimate rights and interests of you, other personal information subjects or organizations.
5.7.8 Involving trade secrets.
VI. How we use cookies
6.1 We may collect and use your information through cookies and other related technologies. We use cookies for the following specific purposes:
6.1.1 Remember your identity. For example, cookies help us identify you as our registered user.
6.2 You can refuse or manage cookies through your browser settings. However, please note that if you disable cookies, you may not be able to enjoy the best service experience, and the availability of some features may be affected.
6.3 Information recorded via GPUGEEK Cookies shall be subject to this statement.
6.4 If you click a hyperlink on the GPUGEEK website that directs you to a third-party website, those third-party websites may send you cookies. Third-party websites have their own cookie policies, which we cannot control. For more information about these third-party websites' cookies and how to manage them, please contact the third-party website.
6.5 We may update this Cookies Policy and recommend that you review it from time to time to understand how we use cookies.
VII. How we protect and store your user information
7.1 GPUGEEK takes your information security very seriously. We strive to take all reasonable physical, electronic and managerial security measures to protect your user information, so as to prevent unauthorized access, disclosure, use, modification, damage or loss of user information. For example, we provide HTTPS for secure browsing on the GPUGEEK website; we use encryption technology to improve the security of user information; we use trusted protection mechanisms to prevent malicious attacks on user information; we deploy access control mechanisms to ensure that only authorized personnel can access user information; and we conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting user information.
7.2 We will take reasonable and practicable measures to avoid collecting irrelevant user information. We will only retain your user information for the period necessary to achieve the purposes described in this policy, unless permitted by law. After the aforementioned user information retention period expires, we will delete or anonymize your personal information.
7.3 Please use a complex password to help us ensure the security of your account. We will do our best to ensure the security of any information you send to us. If our physical, technical or administrative safeguards are breached, resulting in unauthorized access, public disclosure, alteration or destruction of information, and causing damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.
7.4 In the unfortunate event of a user information security incident (leakage, loss, etc.), we will promptly inform you, in accordance with the requirements of laws and regulations, of the following: the basic situation and possible impact of the security incident, the measures we have taken or will take, recommendations for you to independently prevent and mitigate risks, and the remedial measures available to you. We will promptly inform you of the relevant circumstances of the incident via email, letter, Telephone or push notification, etc. If it is difficult to notify each user individually, we will take reasonable and effective measures to issue an announcement. Meanwhile, we will also report the handling of user information security incidents in accordance with the requirements of regulatory authorities.
7.5 We store the user information we collect within the territory of the People's Republic of China. If, under circumstances that comply with applicable laws, we need to transfer personal information overseas for business purposes, we will obtain your consent in advance and clearly inform you of the name, contact information, purpose of processing, processing method, type of personal information, and the manner and procedures for you to exercise your rights with the overseas recipient, and obtain your separate consent (if applicable).
7.6 In the event that GPUGEEK products and services cease operation, we will take reasonable measures to protect your user information security, including promptly ceasing the collection of user information; notification of the operation cessation will be delivered to users individually or through public announcement, and the personal information held in our possession will be deleted or anonymized, etc.
VIII. Special Provisions Regarding Minor Users' Information
8.1 We primarily offer products and services to adults. If you are a minor, we require you to ask your parents or guardians to carefully read this Privacy Policy and to use our services or provide us with information only with their consent.
8.2 Please be aware and understand that during the real-name authentication process, if we identify that you are a child under the age of 14, we may refuse to provide you with authentication services.
8.3 In cases where we collect personal information of minors with the consent of their parents or guardians to use our products or services, we will only use, share, transfer or disclose this information as permitted by laws and regulations, with the explicit consent of the parents or guardians or as necessary to protect the minors.
8.4 Due to limitations in existing technology and business models, it is difficult for us to proactively identify minors' personal information during the account registration process. If you are the guardian of a minor and you discover that we have obtained minors' personal information without your authorization, you can contact us through the contact information published in this policy. Upon receiving your notification, we will promptly verify the information and delete or anonymize the relevant information once the verification is confirmed. If we discover any of the aforementioned situations during our proactive review, we will also proactively delete or anonymize the relevant personal information.
IX. Updates to the Privacy Policy
9.1 Our privacy policy may be revised.
9.2 We will not restrict your rights under this Privacy Policy without your explicit consent. We will post any revisions to our privacy policy on the GPUGEEK website.
9.3 For major revisions, we will provide more prominent notifications (including, for some services, we will notify you through website announcements or even provide pop-up notifications explaining the specific changes to the privacy policy).
9.4 Significant changes referred to in this policy include, but are not limited to:
9.4.1 Significant changes in our service model. Such as the purpose of processing user information, the type of user information being processed, and the way user information is used;
9.4.2 Significant changes in areas such as control and organizational structure. Such as changes in ownership due to business adjustments, bankruptcy, mergers and acquisitions, etc.;
9.4.3 Changes in the main recipients of user information sharing, transfer or public disclosure;
9.4.4 Significant changes have occurred to your rights regarding user information processing and how to exercise those rights;
9.4.5 Changes in the department responsible for handling user information security, its contact information and complaint channels;
9.4.6 When the user information security impact assessment report indicates a high risk.
We will also archive previous versions of this privacy policy on the GPUGEEK website for your reference.
X. How to Contact Us
10.1 If you have any questions or comments regarding the content of this statements and policies, or any questions or comments regarding GPUGEEK's practice and operation of this Privacy Policy, you can submit a ticket through "Console—Ticket —Create Ticket," send an email to service@gpugeek.com, or call our customer service hotline 18516569845 (weekdays 10:00-18:00). We will respond to your request within 15 days.
Part Two: Special Terms
XI. EU Resident Supplementary Policy
11.1 Legal basis for processing your personal information
GPUGEEK Global Cloud will process your personal information with your consent. The purpose of processing personal information and the types of personal information that need to be processed have been explained in detail in the preceding chapters. If you have any questions about our personal information processing activities, please feel free to contact us using the contact information provided in Section 10 of this policy.
Please be aware that, in accordance with GDPR, GPUGEEK Global Cloud has the right to process your personal information without your prior consent in the following circumstances:
- Processing that must be performed to fulfill a contract in which the personal information subject is a party, or to meet the pre-requisites raised when entering into a contract in which the personal information subject is a party;
- Processing that must be carried out to fulfill the legal obligations of the personal information controller;
- Processing that is necessary to protect the vital interests of the personal information subject or other natural persons;
- Processing that must be carried out for the public interest or to exercise the official powers granted to the controller of personal information;
- Processing that is necessary to protect the legitimate interests of the personal information controller or a third party; if the rights, fundamental rights and freedoms of the personal information subject are more important than the aforementioned legitimate interests, especially when the personal information subject is a child, the personal information should be protected, i.e., the aforementioned exceptions to the requirement of prior consent for processing personal information do not apply.
11.2 Cross-border transfer of personal information
GPUGEEK is headquartered in China, and the personal information we collect from you will be transferred and stored in China. By agreeing to this policy and using our products, you consent to our processing of such cross-border transfers of personal information. In order to provide you with comprehensive services, your personal information may also be processed by third parties outside the EU for the aforementioned purposes. To ensure that third parties process your personal information in a manner that complies with EU data protection laws, we will enter into agreements with these third parties that contain provisions for the full protection of your personal information.
We have also taken strict measures to protect your personal information. If you have any questions about the security of your personal information and/or our cross-border transfer methods, or if you wish to withdraw your consent to cross-border transfers, you can contact us using the contact information published in Section 10 of this policy.
11.3 Data Subject Rights
We recognize and protect your legal rights under GDPR, and you may exercise your rights at any time in accordance with the methods specified in Section 8 of this policy. In addition, you have the right to file a complaint with the regulatory authorities, but we would like you to contact us first for any questions or concerns you may have.
Additional rights for French residents: French residents have the right to contact us using the contact information provided in Section 10 of this policy for specific instructions on how our personal information should be handled after your death.
XII. California Resident Supplemental Policy
12.1 Additional Rights of California Residents
We recognize and protect your legal rights under the CCPA and other California laws. You may exercise your rights at any time in accordance with the provisions of Chapter 8 of this policy. In addition, you also have:
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The right to know about financial incentives for participating in data sharing
If we offer financial incentives before collecting your personal information, we will obtain your consent in advance.
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The right to choose not to sell personal information to third parties
You have the right to choose not to sell your personal information to any third party. Please be aware that this right does not apply to situations where we share personal information with service providers. Service providers are parties we appoint to perform our functions on our behalf. They have contractual obligations and can only use personal information within the scope of their functions as stipulated in the contract.
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The right to be free from discrimination
You can exercise all your rights at any time, and GPUGEEK will not discriminate against you for exercising your rights under the CCPA.
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California Sunshine Law
California residents have the right to request information about third parties if their companies disclosed certain types of personal information to third parties in the previous year for the latter's direct marketing purposes. If you are a California resident and would like us to stop disclosing this type of personal information, you can email service@gpugeek.com.
12.2 Collection and Disclosure of Personal Information
We have collected and disclosed the following personal information in the past twelve months:
Personal Information Categories (Corresponding to the category listed in Section 1798.140 (o)(1) of the CCPA) | Whether to collect | Whether to disclose |
|---|---|---|
| A. Personal identifiers such as real name, alias, mailing address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name. | ✔ | ✘ |
| B. Personal information as defined by California customer record laws, such as name, contact information, education level, occupation, work experience and financial information. | ✔ | ✘ |
| C. Descriptive information related to categories protected by California or federal law, such as gender and date of birth. | ✔ | ✘ |
| D. Business information, such as transaction information, purchase history, detailed financial information and payment information. | ✔ | ✘ |
| E. Biometric information, such as fingerprints and voiceprints. | ✘ | ✘ |
| F. Information on Internet or other electronic network activities, such as browsing history, search history, online behavior, interest data and interactions with us and other websites, applications, systems, and advertisements. | ✘ | ✘ |
| G. Geographic data, such as device location. | ✘ | ✘ |
| H. Audio, electronic, video and similar information, such as images and audio, video, or call recordings related to our business activities. | ✘ | ✘ |
| I. Information related to one's professional field or work, such as professional titles, work experience and work history. | ✘ | ✘ |
| J. Educational information (e.g. student records) that complies with The Family Educational Rights and Privacy Act. | ✘ | ✘ |
| K. User profiles or summaries that are created by analyzing and inferring any of the aforementioned personal information, such as an individual's preferences and characteristics. | ✘ | ✘ |
For details regarding the personal information collected and disclosed under each category, please refer to Appendix 1 and Appendix 2 of this policy. Please be aware that we have not engaged in any activities that sell your personal information as defined by the CCPA in the past twelve months.
12.3 Content Changes
We will update this part of the policy, which applies to California residents, from time to time, as required by the CCPA.
XIII. Others
13.1 This policy is governed by the current laws and regulations of the People's Republic of China. Any dispute relating to this policy shall be settled amicably through negotiation between both parties. If the parties fail to reach an agreement through negotiation, you agree that either party may submit the dispute to the Beijing Arbitration Commission for arbitration in accordance with its currently effective arbitration rules at the time of application for arbitration, with the place of arbitration being Beijing.
13.2 This policy applies to countries and regions outside mainland China, including Hong Kong, Macau and Taiwan.
13.3 The headings in this Privacy Policy are for convenience and readability only and do not affect the meaning or interpretation of any provision in this Privacy Policy.